Dedicated IT Operations Manager with expertise in managing Windows, Linux, and Apple systems.
Experienced in upgrading, installing, and configuring cloud and on-premise applications and computer hardware.
Adept at providing technical support, managing system permissions, maintaining networks and file systems.
Supervised a team of five IT professionals in providing technical support to five locations across the United States. Worked collaboratively with upper management to allocate resources and manage budgets to ensure organizational goals were met. Led the Authentication Modernization project, which enhanced security and improved user experience. Managed a complete overhaul of the network infrastructure to improve performance and minimize downtime. Coordinated with other departments to successfully implement IT Service Management (ITSM). Negotiated with vendors to streamline invoicing processes. Successfully migrated applications to the cloud, resulting in improved performance and cost savings.
Proficiently managed Windows, Linux, and Apple systems to optimize performance and functionality. Successfully installed, upgraded, and configured application software and computer hardware, significantly reducing downtime and improving productivity. Provided exceptional technical support by effectively troubleshooting technical issues and ensuring prompt resolution of IT-related problems. Skilfully managed system permissions and user accounts, ensuring the security and integrity of valuable organizational data. Conducted regular security testing and monitoring to identify potential vulnerabilities and proactively mitigate risks. Expertly maintained networks and file systems, ensuring optimal performance and high availability.
Developed relationships with the user base to solve complex problems. Monitored and managed virtual machines inside Vsphere. Managed group ticket load using Freshdesk ITSM. Managed O365 applications, groups, users, and devices. Troubleshot hardware and peripherals. Maintained asset inventory. Worked with facilities and third parties to complete special projects. Tested and developed hardware solutions to user issues. Participated in ongoing education and training.
Works directly with userbase to provide comprehensive solutions utilizing teams and resources including Active Directory, Microsoft Endpoint Configuration Manager, Citrix Director and Cherwell Ticketing System. Directs team in charge of North American Windows Updates, provides reporting and collaborates with international SME's to resolve complex issues surrounding upgrade processes. Advances personal knowledge in Azure platform as part of MCE Training.
Security Operations Center (SOC) analyst performing Incident Response, Digital Forensics, Endpoint Threat Detection, Threat Hunting, Enterprise Vulnerability Management and Malware analysis. Provides insight into potential application vulnerabilities using advanced penetration testing using the OWASP methodology and Linux based penetration testing frameworks as well as assisting the cyber security team in mitigating incidents by utilizing crowd strike and Splunk technologies. Responsible for conducting internal penetration tests for KBS and all of the Koch companies.
Provides first contact resolution to technical problems when possible. Works directly with userbase to provide comprehensive solutions utilizing teams and resources including Active Directory, Microsoft Endpoint Configuration Manager, Citrix Director and Service Now. Provides systems support to Koch Companies and advances deployments of hardware and systems. Maintain frequent and timely communication with customers regarding their technical issues. Engages with customers through emotional intelligence. Maintains operational awareness for service desk team. Collaborate with KBS Teams when necessary to solve complex problems. Manage personal queue to maximize customer satisfaction.
Provides onsite or remote support and solutions for IT Administrators as well as End Users experiencing issues with their imaging systems and network setup or repair.
Provides comprehensive troubleshooting, Manages Active Directory. maintains end-users, Maintains Backup polices, manages network shares, Configures network devices and systems, Manages Security systems including badge systems and IP Cameras.
Worked with FARO Arms and FARO Vantage Laser Trackers to perform model comparisons and tooling certification in Verisurf X7 and X8
Worked directly with IT administrator to learn advanced techniques and systems. Worked complex multi-stage projects and deployments to enhance personal capabilities and knowledge.
Attendend webinars in relation to the Cisco Meraki Cloud collection. Learned advanced networking techniques and currently manage a Cisco Meraki network in a home lab
Developed IT skills by participating in special groups to administrate school systems and peripherals
Phone: 1-316-247-0218
Email: Message Me
Location: Fort Worth, TX