Dedicated IT Operations Manager with expertise in managing Windows, Linux, and Apple systems.
Experienced in upgrading, installing, and configuring cloud and on-premise applications and computer hardware.
Adept at providing technical support, managing system permissions, maintaining networks and file systems.
Lead a five-member IT team supporting 800+ employees across five U.S. facilities, aligning IT operations with organizational strategy and managing budgets exceeding $150K. Serve as the organizations de facto Information Security Officer, overseeing enterprise security architecture including SIEM to centralize log correlation and real-time threat detection, EDR to deliver enterprise-wide endpoint visibility and automated containment, MDR to provide 24/7 monitoring and rapid incident response through external threat hunting partners, and IDR to detect and disrupt credential misuse, insider threats, and privilege escalation attempts. Drive the Authentication Modernization initiative, enhancing security while improving user experience. Manage the ongoing Server Room Remodeling Project to deliver resilient, scalable infrastructure that supports future growth. Oversee a company-wide network transformation, reducing outages and improving performance across multiple facilities. Modernize and automate IT Service Management (ITSM) processes, enhancing accountability, efficiency, and service quality. Negotiate vendor contracts to maximize value and streamline invoicing. Direct cloud migration projects to improve agility and reduce costs, while collaborating with executive leadership to strengthen overall risk management and business continuity posture.
Administered and optimized Windows, Linux, and Apple environments across multiple facilities, ensuring peak system performance and minimal downtime. Installed, upgraded, and configured enterprise application software and hardware, streamlining operations and enhancing end-user productivity. Delivered advanced technical support, diagnosing and resolving complex issues with speed and accuracy to maintain business continuity. Managed Active Directory, system permissions, and user accounts to safeguard organizational data while enforcing access governance. Performed proactive security monitoring and vulnerability testing, strengthening defenses against emerging threats. Maintained and supported network infrastructure and file systems to ensure high availability and reliable operations. Collaborated cross-functionally with IT leadership and other departments to prepare the groundwork for larger infrastructure modernization initiatives, contributing directly to the foundation of enterprise-wide improvements later overseen as IT Operations Manager.
Developed relationships with the user base to solve complex problems. Monitored and managed virtual machines inside Vsphere. Managed group ticket load using Freshdesk ITSM. Managed O365 applications, groups, users, and devices. Troubleshot hardware and peripherals. Maintained asset inventory. Worked with facilities and third parties to complete special projects. Tested and developed hardware solutions to user issues. Participated in ongoing education and training.
Works directly with userbase to provide comprehensive solutions utilizing teams and resources including Active Directory, Microsoft Endpoint Configuration Manager, Citrix Director and Cherwell Ticketing System. Directs team in charge of North American Windows Updates, provides reporting and collaborates with international SME's to resolve complex issues surrounding upgrade processes. Advances personal knowledge in Azure platform as part of MCE Training.
Security Operations Center (SOC) analyst performing Incident Response, Digital Forensics, Endpoint Threat Detection, Threat Hunting, Enterprise Vulnerability Management and Malware analysis. Provides insight into potential application vulnerabilities using advanced penetration testing using the OWASP methodology and Linux based penetration testing frameworks as well as assisting the cyber security team in mitigating incidents by utilizing crowd strike and Splunk technologies. Responsible for conducting internal penetration tests for KBS and all of the Koch companies.
Provides first contact resolution to technical problems when possible. Works directly with userbase to provide comprehensive solutions utilizing teams and resources including Active Directory, Microsoft Endpoint Configuration Manager, Citrix Director and Service Now. Provides systems support to Koch Companies and advances deployments of hardware and systems. Maintain frequent and timely communication with customers regarding their technical issues. Engages with customers through emotional intelligence. Maintains operational awareness for service desk team. Collaborate with KBS Teams when necessary to solve complex problems. Manage personal queue to maximize customer satisfaction.
Provides onsite or remote support and solutions for IT Administrators as well as End Users experiencing issues with their imaging systems and network setup or repair.
Provides comprehensive troubleshooting, Manages Active Directory. maintains end-users, Maintains Backup polices, manages network shares, Configures network devices and systems, Manages Security systems including badge systems and IP Cameras.
Worked with FARO Arms and FARO Vantage Laser Trackers to perform model comparisons and tooling certification in Verisurf X7 and X8
Worked directly with IT administrator to learn advanced techniques and systems. Worked complex multi-stage projects and deployments to enhance personal capabilities and knowledge.
Attendend webinars in relation to the Cisco Meraki Cloud collection. Learned advanced networking techniques and currently manage a Cisco Meraki network in a home lab
Developed IT skills by participating in special groups to administrate school systems and peripherals
Phone: 1-316-247-0218
Email: Message Me
Location: Fort Worth, TX